Terms & Conditions

Welcome to Indibet. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and Indibet ("we", "us", "our", "the Platform") governing your access to and use of the Indibet website located at https://indibet.cam and all associated services, products, games, and features offered therein.

Indibet is an online casino and sports betting platform operated for the benefit of Malaysian players. Our platform supports Malaysian Ringgit (MYR) transactions, local payment methods including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, and FPX, and provides English-language customer support around the clock.

By accessing, registering on, or using any part of the Indibet platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, each of which is incorporated into these Terms by reference.

These Terms apply to all services accessible via the Indibet platform, including but not limited to sports betting, live casino, slot games, virtual games, promotional offers, and any other gaming or wagering service made available from time to time.

For the purposes of these Terms, the following definitions shall apply:

To register and maintain an active account on the Indibet platform, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. Indibet strictly enforces the 21+ age requirement and reserves the right to request age verification documents at any stage of the account lifecycle.
• You must be a natural person — corporate entities, trusts, and other non-individual legal structures may not register as Players.
• You must be legally permitted to participate in online gambling activities under the laws applicable to your jurisdiction of residence.
• You must not be a resident of, or accessing the platform from, a Prohibited Jurisdiction.
• You must not be a current employee, contractor, director, or immediate family member of an employee or contractor of Indibet or any of its affiliated service providers.
• You must be acting on your own behalf and not as an agent, proxy, or representative of any third party.
• You must not have previously been self-excluded or permanently banned from the Indibet platform.

4.1 Single Account Policy

Each User is permitted to maintain only one (1) registered account on the Indibet platform at any one time. Creating multiple accounts — whether using the same or different personal details, email addresses, payment methods, or device identifiers — constitutes a material breach of these Terms. Indibet employs automated detection systems to identify duplicate accounts.

4.2 Accuracy of Information

You are required to provide accurate, complete, and current information at the time of registration and to update such information promptly if it changes. Indibet reserves the right to suspend or close any account where information is found to be false, misleading, or materially incomplete.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your password and any two-factor authentication codes. You must not share your account credentials with any third party. Indibet shall not be liable for any losses arising from unauthorised access to your account resulting from your failure to safeguard your credentials. If you suspect unauthorised access, you must contact our support team immediately via live chat or at [email protected].

4.4 Identity Verification (KYC)

Indibet is required to conduct identity verification as part of its responsible platform operations. Before processing your first withdrawal, and at any point thereafter at our reasonable discretion, you may be asked to submit one or more of the following documents:

• A valid government-issued photo identification (Malaysian National Identity Card / MyKad, passport, or equivalent)
• Proof of address (utility bill, bank statement, or official correspondence dated within the last three months)
• Proof of payment method ownership (e.g., screenshot of registered e-wallet matching account details)

Failure to complete KYC within a reasonable timeframe may result in withdrawal restrictions until verification is satisfied.

5.1 Permitted Use

The Indibet platform is made available solely for personal, non-commercial entertainment purposes. You may access and use the platform only in accordance with these Terms and all applicable laws.

5.2 Prohibited Conduct

The following conduct is strictly prohibited on the Indibet platform:

• Using automated software, bots, scripts, crawlers, or any other non-human method to interact with the platform or its games
• Exploiting software errors, glitches, or technical vulnerabilities for personal gain — any winnings derived from such exploitation will be voided
• Engaging in any form of collusion, match-fixing, or fraudulent wagering activity
• Attempting to launder funds or use the platform for any illicit financial activity
• Harassing, threatening, or abusing Indibet staff or other platform users
• Registering an account on behalf of, or transferring funds to, a third party
• Using VPNs, proxies, or other circumvention tools to access the platform from a Prohibited Jurisdiction
• Reproducing, reverse engineering, or commercially exploiting any part of the Indibet platform without prior written consent

5.3 Platform Availability

Indibet targets a platform uptime of 99.9%. However, we do not guarantee uninterrupted access to the platform and shall not be liable for any losses arising from scheduled or unscheduled downtime, maintenance periods, or Force Majeure events. Scheduled maintenance will be communicated in advance wherever operationally possible.

6.1 Accepted Payment Methods

Indibet currently accepts deposits and processes withdrawals via the following methods, subject to availability and minimum/maximum transaction limits:

• E-Wallets: Touch 'n Go eWallet, Boost, GrabPay
• Bank Transfer / FPX: Maybank, CIMB, Public Bank, Hong Leong Bank, and other participating FPX banks
• Instant Transfer: DuitNow
• Cryptocurrency: USDT TRC20, Bitcoin (BTC)
• Cash Payment: 7-Eleven CLiQQ (deposit only, subject to availability)

6.2 Deposit Currency

All MYR deposits are credited to your account balance in Malaysian Ringgit. Cryptocurrency deposits are converted to MYR equivalent at the prevailing exchange rate at the time of processing. Indibet does not charge deposit fees; however, third-party transaction fees imposed by your bank or e-wallet provider may apply.

6.3 Withdrawal Processing

Withdrawal requests are reviewed and processed in the order received. Estimated processing times are as follows:

• E-Wallets (Touch 'n Go, Boost, GrabPay): Within 24 hours of approval
• Bank Transfer / FPX: 1–3 business days
• Cryptocurrency: Within 24 hours of approval, subject to network confirmation times

Withdrawals are only processed to a payment method previously used to deposit, or to a verified account in your own name. Indibet reserves the right to request additional KYC documentation prior to processing any withdrawal.

6.4 Minimum and Maximum Limits

Minimum deposit and withdrawal amounts vary by payment method and are displayed in the Cashier section of your account. Standard minimum deposit is RM50 and minimum withdrawal is RM100 unless otherwise stated for a specific payment method.

7.1 General Bonus Terms

All bonuses, promotional credits, free bets, cashback offers, and VIP rewards offered by Indibet are subject to specific terms that accompany each individual promotion. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail in respect of that promotion only.

7.2 Wagering Requirements

Bonus funds are subject to wagering requirements before they or any winnings derived from them may be withdrawn. The wagering requirement applicable to each bonus is clearly stated at the time the bonus is offered. As a general guide, current welcome bonus wagering requirements range from 1x to 35x the bonus amount, depending on the specific offer selected.

7.3 Bonus Abuse

Indibet actively monitors for patterns of bonus abuse, including but not limited to: claiming multiple bonuses through duplicate accounts, systematically low-risk wagering solely to meet wagering requirements, or using automated betting strategies designed to exploit promotional terms. Where bonus abuse is detected, Indibet reserves the right to void bonus funds and associated winnings, restrict future bonus eligibility, or close the relevant account.

7.4 Bonus Validity

All bonuses carry an expiry period from the date of issue, as stated in the individual promotion terms. Bonus funds and associated wagering requirements not completed within the validity period will be forfeited automatically. Indibet does not extend bonus validity periods as a standard practice.

7.5 VIP Programme

Indibet's six-tier VIP programme (Bronze, Silver, Gold, Platinum, Diamond, and invitation-only Royal Black Diamond) operates according to monthly turnover thresholds. VIP tier benefits, including cashback rates, birthday bonuses, and dedicated account manager access, are detailed in the VIP programme documentation accessible from within your account. Indibet reserves the right to modify VIP tier thresholds, benefits, and eligibility criteria with reasonable prior notice.

8.1 Bet Acceptance

All bets placed on the Indibet platform are subject to acceptance by Indibet. A bet is only confirmed when a unique bet reference number is issued to the Player. Indibet reserves the right to refuse or limit any bet at its sole discretion, without obligation to provide a reason.

8.2 Odds and Prices

Odds and prices displayed on the platform are subject to change until the point at which a bet is confirmed. In the event of a manifest error in published odds — including but not limited to incorrect prices attributable to technical failure or human error — Indibet reserves the right to void affected bets and refund stakes to the Player's account balance.

8.3 Event Cancellations and Postponements

Where a sporting event covered by Indibet — including Liga Super Malaysia matches, EPL fixtures, UFC bouts, or other events — is cancelled, abandoned, or postponed beyond a specified timeframe as defined in sport-specific rules, affected bets will be voided and stakes returned unless otherwise stated in the applicable betting rules.

8.4 In-Play Betting

Live in-play betting odds are updated in real time. Indibet utilises automated risk management systems and reserves the right to suspend in-play betting markets at any time without prior notice. Bets placed during a suspension period that are confirmed by the system in error may be voided at Indibet's discretion.

8.5 Casino and Slot Games

All casino games, slot titles, and live dealer games offered on the Indibet platform are operated by certified third-party software providers. The return-to-player (RTP) percentage for each slot and casino game is disclosed within the individual game interface. Indibet does not manipulate or override the outcome of any certified game.

Indibet is committed to promoting responsible gambling across all aspects of its platform. We recognise that for a small proportion of users, gambling can become problematic, and we take our obligations in this area seriously.

All registered Users have access to the following responsible gambling tools directly within their account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts
• Session Time Limits: Receive alerts and automatic log-outs after a set session duration
• Reality Checks: Periodic on-screen reminders of time and money spent during a session
• Cooling-Off Periods: Temporarily restrict access to your account for a defined period
• Self-Exclusion: Permanently or semi-permanently exclude yourself from the platform

For more information and detailed guidance on all available tools, please visit our dedicated Responsible Gambling page. Indibet strictly enforces the 21+ age requirement and does not permit gambling by minors under any circumstances.

All content on the Indibet platform — including but not limited to the Indibet name, logo, trademarks, website design, graphics, text, software code, game interfaces, promotional materials, and structural layout — is the exclusive intellectual property of Indibet or its licensors, and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Indibet platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any part of the platform without prior written consent
• Create derivative works based on platform content
• Reverse engineer, decompile, or disassemble any software component of the platform
• Use any Indibet trademarks, logos, or brand elements in any context without express written authorisation

Any unauthorised use of Indibet intellectual property may result in immediate account termination and may give rise to civil or criminal liability.

To the fullest extent permitted by applicable law, Indibet, its directors, officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Indibet platform, including but not limited to:

• Loss of winnings or profits attributable to platform downtime, technical errors, or Force Majeure events
• Losses resulting from unauthorised access to your account where such access resulted from your failure to secure your credentials
• Inaccuracies in odds, prices, or game information caused by technical malfunction or data feed errors
• Any decision made by Indibet to void, suspend, or refuse a bet in accordance with these Terms
• Any loss or damage arising from your reliance on information published on the platform

Nothing in these Terms shall exclude or limit Indibet's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

12.1 Termination by User

You may close your Indibet account at any time by contacting our customer support team. Upon closure, any real money balance remaining in your account (net of any outstanding bonus wagering requirements) will be refunded to your nominated payment method following satisfactory completion of KYC verification. Accounts in self-exclusion status cannot be reopened during the exclusion period.

12.2 Termination or Suspension by Indibet

Indibet reserves the right to suspend or permanently close any account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms
• Fraudulent activity, money laundering, or use of the platform for any illegal purpose
• Provision of false or materially inaccurate registration information
• Confirmed or suspected bonus abuse or collusion
• Failure to complete KYC verification within a reasonable period
• Access from a Prohibited Jurisdiction
• Any conduct that Indibet reasonably considers harmful to the platform, its users, or its reputation

12.3 Effect of Termination

Upon termination for breach, Indibet reserves the right to forfeit any bonus funds, associated winnings, and pending bets placed in contravention of these Terms. Where termination is not attributable to User breach, any verified real money balance will be returned in full.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. Any disputes relating to your use of the Indibet platform that cannot be resolved through our internal complaints process shall be subject to the exclusive jurisdiction of the competent courts as determined by the applicable regulatory framework.

Indibet operates its platform in accordance with its applicable operational framework and takes all reasonable steps to comply with relevant legal and regulatory obligations. Users are responsible for ensuring that their use of the platform complies with the laws of their own jurisdiction of residence.

Indibet reserves the right to amend, update, or replace these Terms at any time. Where amendments are material, we will provide reasonable notice to registered Users via the email address associated with their account and/or by publishing a prominent notice on the platform prior to the changes taking effect.

Your continued use of the Indibet platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you must cease using the platform and may close your account in accordance with Section 12.1.

The date at the top of this document reflects the most recent revision. We recommend reviewing these Terms periodically to remain informed of your rights and obligations.

If you have any questions, concerns, or formal complaints regarding these Terms and Conditions or any aspect of the Indibet platform, please reach out to our support team through any of the following channels: